Pengaruh Word of Mouth, Kualitas Pelayanan dan Persepsi Harga terhadap Kepuasan Konsumen pada Mie Gacoan Gresik

  • No. Klas: 116/MP/Yun/P/2024
  • Pengarang: Firnanda Amelia Yuniar
  • Pembimbing: Mataji
  • Penerbit: Universitas 17 Agustus 1945, Surabaya, 2024
  • Kolasi: xxi, 91 hlm. : 26 cm.
  • Sinopsis:

    This study aims to determine the effect of Word of Mouth, Service Quality, and Price Perception on Consumer Satisfaction at Mic Gacoan Gresik. This research uses a quantitative method, with data collection techniques involving the distribution of offline questionnaires, and the analysis used is multiple linear regression, with a sample consisting of 96 respondents. The research results indicate that all indicators arc valid and reliable. The results of the T-test indicate that Word of Mouth, Service Quality, and Price Perception have a significant impact on Customer Satisfaction. The results of the F test state that Word of Mouth, Service Quality, and Price Perception have a significant effect on Customer Satisfaction.

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